Securus Technologies Successes and Growth

On Friday, February 24, 2017, at the Caesars Palace in Las Vegas, Nev., Securus Technologies, located in Dallas, Texas, was awarded the Gold Stevie Award for sales and customer service at the eleventh annual Stevie Awards event. Stevie Awards was established in 2002 to recognize individual professionals and businesses around the world for their successes in outstanding achievements of excellence in serving the public.


“It’s great to be recognized by independent experts for the great strides we’ve made in customer service,” Securus Technologies senior vice president of operations, Danny de Hoyos says to PR NewsWire, March, 8, 2017.


The Stevie Awards offers three different levels in a given field: Gold, Silver and Bronze. As mentioned above, Securus Technologies was recognized for outstanding performances and won Gold.


“The Stevie Awards for sales and customer service continues to be among the most competitive and fastest-growing of our awards programs,” founder and president of Stevie Awards Michael Gallagher says to PR NewsWire, March, 8, 2017. He continues saying that the awards program highlights the essence of sales, corporate development and customer service.


Securus Technologies serves more than 3400 agencies from law enforcement to public safety, including inmates throughout the United States. Including, biometric analysis and emergency response, among other services in civil and criminal justice technology. One, of over 75 judges worldwide at the Stevie Awards event says to PR News, “The role of this company is very important in our society, it’s a good thing that they will always provide good service with the people who need it.”


As a result of good services, Securus Technologies is the Gold winner of over 2000 nominees in their category. To view Securus Technologies accepting their Gold Stevie Award in Las Vegas, visit Securus Technologies Customer Service Team of the Year and Appreciation of Recognition.


Securus Technologies: A leader in Correctional Telecommunications

Securus Technologies is a prison telecommunications company located in Dallas, Texas. The company opened its doors in 1986 and has offices in Atlanta Georgia, Carrollton, Texas and Allen Texas. The company has an estimated staff of 1000 employees. Securus Technologies stated in July, 2016 that it had devoted more than $600 million dollars into a variety of telecommunications technologies in recent years.


The company made two key acquisitions in 2004: T-Netix and Evercom. Both companies were highly successful in the prison market industry. In 2007, Securus merged with another worldwide leader Syscon Justice Systems. Syscon specializes in Offender Management Systems. Securus also created a system to counter illegal cell phones in the corrections system. In July, 2016, they collaborated with Harris Corporation on “Cell Phone Defender” technology. Securus created its Wireless Containment Solution in 2017, which helped to prevent illegal cell phones from connecting to cellular networks.


Securus has been praised by many in law enforcement and correctional facilities for the services they provide. One official stated that with the help of Securus and their technologies, the facility was able to arrest a corrupt staff member for bringing illegal contraband into the institution.


Another official said that the tools Securus provides aids in the investigation of harassment and other dangers to the facility or community.


Staying Connected with Video Visitation

Being separated for the holidays can be hard. This is especially true if a family member is away in a corrections facility. When there are strict restrictions on when and where visitation can occur, a lot of stress and frustration can be added to an already stressful time of year. Securus Technologies is a technology company and they have created video visitation software that allows families to be together more often with more flexibility.


Video visitation from Securus Technologies can be used by anyone who has an internet connection and a computer or mobile device. It works like any other video chat but allows inmates to connect with their families on the outside. With technology such as this, holidays can be a little brighter.


Fathers can now be there on Christmas morning to see the children open all of their gifts. Mothers can be there when the family sits down for the holiday meal. With the help of video visitation, families can be together for the holiday and stay connected in a way that they never could before.


The days of long drives and short visits are no more. These trips were often expensive with gas and food stops and the visits ended up being for short periods of time. Families were not able to be together as long as they wanted and the costs added up quick. With video visitation, families can now connect more often, even daily. The costs associated are minimal and the benefits are great.


Securus Technologies is based out of Dallas, Texas. They create technology for over 3,450 law enforcement agencies and corrections facilities all over North America. Their technologies also serve over 1,200,000 inmates over the same area. Securus Technologies takes pride in their work and they spend the necessary time to create technology that will benefit the agencies and the inmates associated.


Video visitation is just one of the technologies that are offered by Securus Technologies. This technology is highly beneficial for families all over the country as they can communicate with family on a regular basis and stay involved in a positive way. Technology such as this has been well received and has become more and more popular with inmates and their families.


Securus Technologies Is Putting The Smack Down

Securus Technologies is one of the leading communications companies that works in corrections agencies. They are a company that helps when it comes to emergency response, incident management, investigation, and biometrics analysis. Securus Technologies uses their products to help make prisons and other correctional facilities more safe.


Recently Securus Technologies was able to release their Investigator Pro TM 4.0. This is software that is completely state-of-the-art. Communications can be a big issue when it comes with inmates. It can be very difficult to track every single phone call that an inmate makes while in the correctional facility. It is very possible that there is gang related activity that may be going on within the prison, or there may be gang activity with other individuals that are outside of the prison as well


Securus Technologies has been able to release their investigator Pro 4.0 this is the first software in its class. It has helped correctional facilities to be able to investigate and select an inmate and recall their voice. With this technology they can do a search for an inmate’s voice over the phone. This is technology that makes it simple to take a sample of an inmate’s voice and use that sample to search for all other calls with that same voice that was used. This is technology that can also help uncover different crime related activities, and it can identify the voices of both parties on the phone calls.


This new Investigator Pro feature makes it possible to follow individual voices in a way that never has been seen before. Now, staff at correctional facilities will know what inmates are talking about, if the person that they are talking with was ever incarcerated before, and if any crime is being planned. This feature along with other technological features released by Securus Technologies is making correctional facilities more safe.